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Archive for February, 2013

Cannot send mail. “503 AUTH command used when not advertised”

Recent changes in PCI Complinace have required us to make changes in the outgoing mail authentication method of our e-commerse servers. A common error message you’ll see when affected are as follows: “Error: 503 #5.3.3 AUTH not available” “503 AUTH command used when not advertised” Our outgoing server connections now require STARTTLS encryption on our PCI compliant servers. Here are instructions for making this change in Outlook. “The screenshots used in this article are from Outlook 2007. Other versions will be similar, but may have variations in wording. 1.¬†Start the Microsoft Outlook program. When it opens, click Tools, then Account…

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